Critical Incidents – The Front-line Perspective
What constitutes a critical incident? How does the average person respond to critical events? Why do some people respond with little or no impact while other responses are exaggerated and intrusive? To be prepared for critical events, we need to understand who we are and why we respond the way we do. The best defense is knowledge. This course helps you understand normal responses and what you can do personally to respond in the right way as opposed to the instinctive way.
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